FAQ

Although in most cases the plumbing most likely is fairly easy to do. Sometimes if a different size sink is used or if the location is moved then a little more plumbing will be necessary. And even though it might appear to be a simple fix, we do not do plumbing and there is a simple reason, we are not licensed plumbers. If we reattached and made some alteration and something were to go wrong we would ultimately be liable for any unintentional damage.

From the time we provide a quote, we schedule then schedule an appointment to template. After that we are typically 2-4 days turn around to be back out to install your countertops.

We always ask customer to provide us with a basic layout of their kitchen. This can be done several ways now, especially with the help of technology. If the customer does not have a basic cabinet plan that they can forward to us they can simply draw out a basic outline on a blank piece of paper, it does not have to be perfect, just something with as close as measurements as possible. It can be emailed, faxed from your computer or simply taken a picture of with your smart phone and texted or emailed. We then look over your plan and determine the amount of square feet of your kitchen. Based on the stone/material you choose we research the size and price then formulate a quote. We can provide samples of colors online or bring samples when we come to template. But if a customer wants to be totally certain of the slabs color and design it is recommended they go to the stone yard and hand pick their choice.

We charge customers to remove and discard old countertops. Sometimes this is granite or marble which can be a little more difficult to disassemble because its undetermined how they are adhered until the process of removal is actually started. Less difficult is laminate surfaces. Although both can be difficult to do and time consuming as well, it is not impossible to remove on your own wherein the customer can save the removal fee.

Granite is a durable natural rock. The darker the color the higher the PSI (pounds per square inch) density where as the lighter colors have slightly less density. Granite is also strong, much less susceptible to damage like staining or scratching. Marble as well is natural but softer and more porous and can be stained. It is not impossible to damage granite and the more delicate marble, if common sense is used this can be avoided. Basic sealants as well can be used to help this further. Quartz is a man-made product that is a composite manufactured to look like natural surfaces. Made with durability they also often come with a manufacturer guarantee with protection.